How to Choose a Commercial Cleaning Service
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One would think choosing a commercial cleaning service to maintain their facility would be a relatively easy task. Most maintenance managers of facilities, accountable for overseeing the cleanliness and health of the building, know this is simply not as simple as it sounds. The facility and its needs dictate the assistance required. The appearance of the facility plays a large role in the success of the business, whether it's a supermarket, retail store or even a hospital. A dirty appearance always makes a bad impression! With cleaning just as one $80 billion dollar industry, there is an extensive list of commercial cleaning services, most of which have decided to franchise. They vary from small, mid-size and enormous, and all have their own menu of services to offer. So, what are some things to look for when making a choice?
Let's start with the facility and size. Based on the kind of business and size of your facility helps restrict the list of commercial cleaning services to research. Do you have multiple locations requiring service? Next, determine the services you need; the kind of surface(s) that must be cleaned, and what kind of frequency do you need? Lastly, decide on your financial budget. Once this list is within place it is time to start the interview process. Write down all of your questions.
For a mid-size to large facility there are most likely more than one area or form of areas to be cleaned. Whether it's a supermarket, retail space, school, hospital or maybe a warehouse, every place has floors to get cleaned and maintained. But what kind of surface is it? Would it be ceramic, vinyl, concrete, carpet? Make sure you remember the windows. Whether it's a supermarket you may require department cleaning, like meat rooms, bakery, deli & hot foods, etc... Can it be a hospital? Hospitals and schools have their own level of "clean" to maintain, with strict rules, regulations and procedures to be followed. Choosing a larger commercial cleaning service who provides a diverse menu of services is normally the best choice. Make sure to supplment your list commercial cleaning service franchises, because they tend to always provide the services you will more than likely require and can provide these phones multiple locations should you need this.
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Here are some important questions to help you produce your decision on the selecting the most appropriate cleaning service:
1. What services do they specialize in?
2. Are they a franchise company? Do they really service multiple locations if required?
3. Do they have the man-power to achieve the services you require?
4. What is their experience?
5. What sorts of cleaning products can they use? and why?
6. What kinds of clients do they currently provide services for? Are they using experience with other businesses like yours?
7. Do they have references? A commercial cleaning company who will give you at the very least 3 references of current clients is yet another strong indication this provider is confident of their abilities to provide the services you need and in the way you deserve to have your facility look.
You want to look for a well rounded commercial cleaning service that includes a proven track record of retaining its clients. All things considered you don't want to have to keep repeating the hiring processing. Evaluate the answers to these questions carefully to help you narrow your listing of possible cleaning services to select from. Before making your final selection there are some additional items just as important in the decision making process.
Does the company have insurance and is it adequate enough to protect you against a possible liability claim due to the cleaning? Will they maintain worker's compensation insurance for his or her workers? Most states require renters insurance. Don't just take the cleaning company's word stating they've got insurance. Many companies don't carry insurance, or only have a minimal amount. Get a copy of their insurance certificate. Should you hire them insist on being added as being a certificate holder and additional insured, so you are updated with an all new certificate when it expires or if the policy is cancelled.
Every reputable commercial cleaning service will probably be happy to provide proof insurance. Choose a commercial cleaning service containing insurance to protect both you and your commercial facility in case there is damage to your property and problems for the cleaners when they're on your property.
Cleaning Products & Equipment:
For the Protection before you hire the commercial cleaning service feel the facility to find out the things they plan to use on various surfaces. Many inexperienced commercial cleaners make use of the wrong products or make use of the right products improperly. Some in-experienced cleaners operate the wrong equipment. This could cause permanent damage or stains on your property. A reputable and experienced company will gladly spend some time to tour your facility, see the work which should be done and even assist you in developing a schedule to help keep the facility clean and shiny.
Ask the commercial cleaning service for the cleaning checklist that will list all the services performed per cleaning. This checklist or "work order" should be signed by management to ensure the commercial cleaning contractor to submit billing. This insures you will pay for services that have been provided to your satisfaction.
Ask the commercial cleaning service for pricing structure not only for your services you will require regularly but in addition for any incidental services which may arise during your contract with them. So they are cleaning your floors thrice a week? But, suppose something occurs to require a strip and wax with the floor area? The amount will that cost? A good commercial cleaning service understands budgets and can understand your need to have an idea, if not a solid amount of money for the types of services necessary or which may become necessary.
Lastly, policies. Ask to view the companies policies on kinds of payment they accept, their cancellation policy and if they offer a guarantee.
Picking a commercial cleaning service won't have to become a time consuming task if you are using the information from this article being a tool to assist you to make a choice. A commercial cleaning service that takes the time to answer your entire questions, who takes some time to survey the ability and has a thorough understanding of the services to be performed is more likely to meet and most likely will exceed your expectations!
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